Droomvilla Vakantiehuizen
Droomvilla Vakantiehuizen unique locations
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Frequently Asked Questions

Frequently Asked Questions

Arrival and departure

What is the address of my vacation destination?

About one week before arrival, if you have paid the total travel amount, you will receive the arrival documents from us by email. They contain all the necessary details.

What are the arrival and departure times for the property?

How do I get the key to my vacation home?

Should I clean the vacation home before departure?



How can I contact Droomvilla Holiday Homes?

I have a complaint, what should I do?

General terms and conditions

What are the general terms and conditions?


When do I have to pay for my stay?

What are the payment options?

How do I pay my deposit and get it back?

Will I get a refund if I cancel?


Can my vacation continue?

What are the consequences if I have to rebook or even cancel?


How and when will I receive confirmation of my reservation?

When will I receive the arrival documents?


I want to arrive or leave on another day, is that possible?

The desired period is not online, can I make a reservation?

Can I add bed, bath, and kitchen linens?

Is my pet welcome on the property?


Can I purchase travel and/or cancellation insurance through you?

Accidental damage to the home occurred, and now what?

Modify and cancel

Can I change my booking?

Can I cancel my reservation?

Is your question not listed?

Then contact us