General terms and conditions

Terms and Conditions

General terms and conditions

Holiday Accommodation Conditions

Article 1: Definitions

In these conditions the following definitions apply:

  • Holiday accommodation: tent, folding camper, camper, (mobile) caravan, bungalow, summer house, hiker's cabin and the like;
  • Entrepreneur: the company, institution or association that makes the holiday accommodation available to the holiday maker;
  • Holidaymaker: the person who enters into the agreement regarding the holiday accommodation with the entrepreneur;
  • Fellow holidaymaker: the person(s) also stated in the agreement;
  • Third party: any other person, other than the holidaymaker and/or his fellow holidaymaker(s);
  • Agreed price: the compensation paid for the use of the holiday accommodation; it must be stated on the basis of a price list what is not included in the price;
  • Costs: all costs for the entrepreneur associated with the operation of the recreational business;
  • Information: written/electronic data about the use of the holiday accommodation, the facilities and the rules regarding the stay;
  • Disputes Committee: Disputes Committee Recreation in The Hague, composed by ANWB/Consumentenbond/RECRON;
  • Cancellation: the written termination of the agreement by the holidaymaker before the start date of the stay.
  • A dispute: if a complaint submitted to the entrepreneur by the holiday maker has not been resolved to the satisfaction of the parties.

Article 2: Contents of agreement

  • The entrepreneur makes available to the holiday maker a holiday accommodation of the kind or type that has been agreed for recreational purposes, i.e. not for permanent residence, for the agreed period and the agreed price.
  • The entrepreneur is obliged to provide the holiday maker with the written information on the basis of which this agreement is concluded in advance. The entrepreneur always informs the holiday maker of any changes in writing in a timely manner.
  • If the information differs significantly from the information provided when entering into the agreement, the holidaymaker has the right to cancel the agreement without costs.
  • The holiday maker has the obligation to comply with the agreement and the associated information. He ensures that fellow holidaymaker(s) and/or third party(s) who visit him and/or stay with him comply with the agreement and the associated information.
  • If the provisions of the agreement and/or the associated information conflict with the RECRON conditions, the RECRON conditions apply. This does not affect the fact that the holiday maker and the entrepreneur can make individual additional agreements whereby these conditions are deviated from to the benefit of the holiday maker.

Article 3: Duration and expiry of the agreement

The agreement ends by operation of law after the agreed period has expired, without notice of termination being required.

Article 4: Price and price change

The price is agreed on the basis of the rates applicable at that time, which are determined by the entrepreneur.
If, after the agreed price has been determined, additional costs arise due to an increase in charges on the part of the entrepreneur as a result of a change in charges and/or levies that directly relate to the holiday accommodation or the holiday maker, these can be charged to the holiday maker. passed on, even after the conclusion of the agreement.

Article 5: Payment

  • The holidaymaker must make payments in euros, unless otherwise agreed, taking into account the agreed terms.
  • If, despite prior written notice, the holidaymaker does not or does not properly fulfill his payment obligation within a period of two weeks after the written notice, the entrepreneur has the right to terminate the agreement with immediate effect, without prejudice to the entrepreneur's right to full payment. of the agreed price.
  • If the entrepreneur is not in possession of the total amount due on the day of arrival, he is entitled to deny the holidaymaker access to the holiday accommodation, without prejudice to the entrepreneur's right to full payment of the agreed price.
  • The extrajudicial costs reasonably incurred by the entrepreneur, after a notice of default, will be borne by the holiday maker. If the total amount is not paid on time, the legally determined interest rate on the outstanding amount will be charged after written notice.

Article 6: Cancellation

1. In the event of cancellation, the holidaymaker pays a compensation to the entrepreneur. This amounts to:

  • in case of cancellation more than three months before the commencement date, 15% of the agreed price;
  • in case of cancellation within three to two months before the commencement date, 50% of the agreed price;
  • in case of cancellation within two to one month before the commencement date, 75% of the agreed price;
  • in case of cancellation within one month before the commencement date, 90% of the agreed price;
  • in case of cancellation on the day of the commencement date, 100% of the agreed price.

2. The compensation will be refunded pro rata, after deduction of administration costs, if the place is reserved by a third party on the recommendation of the holiday maker and with the written consent of the entrepreneur, for the same period or part thereof.

Article 7: Use by third parties

Use of the holiday accommodation by third parties is only permitted if the entrepreneur has given written permission for this.
Conditions may be imposed on the consent given, which must then be in writing in advance.

Article 8: Premature departure of the holidaymaker

The holidaymaker owes the full price for the agreed rate period.

Article 9: Interim termination by the entrepreneur and eviction in the event of an attributable shortcoming and/or unlawful act

The entrepreneur can terminate the agreement with immediate effect:

a. If the holidaymaker, fellow holidaymaker(s) and/or third party(ies) do not or do not properly comply with the obligations under the agreement, the associated information and/or government regulations, despite prior written warning, to such an extent that , according to the standards of reasonableness and fairness, the entrepreneur cannot be expected to continue the agreement;
b. If, despite prior written warning, the holidaymaker causes nuisance to the entrepreneur and/or fellow holidaymakers, or spoils the good atmosphere on or in the immediate vicinity of the site;
c. If, despite prior written warning, the holiday maker acts contrary to the intended use of the site by using the holiday accommodation.
If the entrepreneur wishes interim termination and eviction, he must inform the holidaymaker of this by personally delivering a letter. In that letter, the holidaymaker must be informed of the possibility of submitting the dispute to the Disputes Committee. The written warning may be omitted in urgent cases.
After cancellation, the holiday maker must ensure that the holiday accommodation is vacated and the site is vacated as soon as possible, but no later than within 4 hours.
In principle, the holidaymaker remains obliged to pay the agreed rate.

Article 10: Legislation and regulations

The entrepreneur ensures at all times that the holiday accommodation, both internally and externally, meets all environmental and safety requirements that the government may impose on the holiday accommodation.
The holidaymaker is obliged to strictly comply with all safety regulations applicable on site. He also ensures that fellow holidaymakers and/or third parties who visit him and/or stay with him strictly comply with the safety regulations applicable on the site.

Article 11: Maintenance and construction

  • The entrepreneur is obliged to keep the recreation area and the central facilities in a good state of maintenance.
  • The holiday maker is obliged to keep the holiday accommodation and the immediate surroundings in the same condition in which the holiday maker received it during the term of the agreement.
  • The holidaymaker, fellow holidaymaker(s) and/or third party(ies) are not permitted to dig on the site, cut down trees, prune shrubs or carry out any other activity of a similar nature.

Article 12: Liability

  • The entrepreneur's legal liability for damage other than personal injury and death is limited to a maximum of € 455,000 per event. The entrepreneur is obliged to take out insurance for this.
  • The entrepreneur is not liable for an accident, theft or damage on his premises, unless this is the result of a shortcoming attributable to the entrepreneur.
  • The entrepreneur is not liable for the consequences of extreme weather conditions or other forms of force majeure.
  • The entrepreneur is liable for disruptions in the utilities, unless he can invoke force majeure.
  • The holiday maker is liable to the entrepreneur for damage caused by the actions or omissions of himself, the fellow holiday maker(s) and/or third party(s), insofar as it concerns damage caused to the holiday maker, the fellow holiday maker (and) and/or third party(s) can be attributed.
  • The entrepreneur undertakes to take appropriate measures after the holidaymaker has reported nuisance caused by other holidaymakers.

Article 13: Dispute settlement

  • The holiday maker and the entrepreneur are bound by decisions of the Disputes Committee.
  • Dutch law applies to all disputes relating to the agreement. Only the Disputes Committee or a Dutch court has jurisdiction to hear these disputes.
  • In the event of a dispute about the conclusion or implementation of this agreement, the dispute must be submitted to the entrepreneur no later than 12 months after the date on which the holidaymaker filed the complaint with the entrepreneur in writing or in a form otherwise determined by the Disputes Committee.
  • If the entrepreneur wishes to submit a dispute to the Disputes Committee, he must ask the holidaymaker to express his or her opinion within five weeks as to whether or not he or she wishes to come to the Disputes Committee. The entrepreneur must announce that he will consider himself free to submit the dispute to the court after the aforementioned period has expired.
  • In those places where the terms and conditions refer to a Disputes Committee, a dispute can be submitted to the court. If the holidaymaker has submitted the dispute to the Disputes Committee, the entrepreneur is bound by this choice.
  • For the handling of disputes, reference is made to the Recreation Disputes Committee Regulations. The Disputes Committee is not authorized to handle a dispute relating to illness, injury, death or non-payment of an invoice that is not based on a material complaint.
  • A fee is due for the handling of a dispute.

Article 14: Compliance guarantee

  • RECRON will take over the obligations of a RECRON member towards the holiday maker, imposed on him in a binding advice by the Disputes Committee, under the conditions agreed between RECRON and the Stichting Disputes Committee for Consumer Affairs, if the entrepreneur in question does not comply with this within the time specified in the binding advice. stated deadline has been met.
  • If the entrepreneur has submitted the binding advice to the civil court for review within two months of its date, any compliance with the binding advice will be suspended until the civil court has issued a decision.
  • In order to apply the compliance guarantee, the holidaymaker must submit a written appeal to RECRON.

Article 15: Changes

Changes to the RECRON conditions can only be made in consultation with the consumer organizations, represented in this by the ANWB and the Consumers' Association.